Fix­ the Problem When iPhone Not Receiving Calls [2023]

Iphone Not Receiving Calls” Not being able to receive calls on your iPhone can be a frustrating experience. There are a number of reasons why this might happen, including software issues, hardware problems, or problems with your cellular network. In this article, we will discuss some of the most common causes of the “iPhone Not Receiving Calls” problem and provide you with some troubleshooting tips.

If you are not receiving calls on your iPhone, the first thing you should do is check to make sure that your phone is not in Airplane Mode. This mode disables all wireless communication on your phone, including cellular service. To check if Airplane Mode is turned on, swipe down from the top of your screen and look for the Airplane Mode icon. If it’s turned on, tap the icon to turn it off.

What Causes Android Iphone Not Receiving Calls?

There are several possible reasons why your Android or iPhone might not be receiving calls. Some of the most common causes include:

  • Poor network coverage: If you’re in an area with poor network coverage, your phone may not be able to connect to the cellular network, which will prevent you from receiving calls. Check the signal strength indicator on your phone to see if this is the case. If you’re in a dead zone, try moving to a different location or waiting until you have a stronger signal.
  • Airplane mode: Airplane mode disables all wireless communication on your phone, including cellular service. If airplane mode is turned on, you won’t be able to receive calls. To check if airplane mode is turned on, swipe down from the top of your screen and look for the airplane mode icon. If it’s turned on, tap the icon to turn it off.
  • Do Not Disturb mode: Do Not Disturb mode silences all notifications and calls, so if it’s turned on, you won’t receive calls. To check if the Do Not Disturb mode is turned on, swipe down from the top of your screen and look for the Do Not Disturb icon. If it’s turned on, tap the icon to turn it off.
  • Blocked phone numbers: If the phone number that’s calling you is blocked, you won’t receive the call. To check if a phone number is blocked, go to your phone’s settings and look for the Blocked Contacts or Call Blocking settings. If the number is blocked, you can remove it from the blocked list.
  • Call forwarding: If call forwarding is turned on, your calls will be forwarded to another number. Check your phone’s settings to see if call forwarding is turned on. If it is, you can turn it off or change the forwarding number.
  • Software issues: In some cases, software issues can prevent your phone from receiving calls. Updating your phone’s software to the latest version may fix the problem.
  • Hardware issues: In rare cases, hardware problems such as a damaged SIM card or a faulty antenna can prevent your phone from receiving calls. If you’ve tried all of the other solutions and you’re still not receiving calls, you may need to contact your carrier or phone manufacturer for further assistance.
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Additional troubleshooting tips:

  • Restart your phone. A simple restart can often fix minor software glitches that may be preventing you from receiving calls.
  • Reset your network settings. This will erase all of your saved Wi-Fi passwords and cellular network settings, so you’ll need to re-enter them after the reset. However, it can sometimes fix problems with your phone’s connection to the cellular network.
  • Contact your carrier. If you’ve tried all of the other solutions and you’re still not receiving calls, contact your carrier. They may be able to identify and fix the problem on their end.

Disable Airplane Mode

Sure, here are the steps on how to disable Airplane Mode on Android and iPhone:

Android:

  • Open the Settings app.
  • Tap on the “Network & Internet” option.
  • Toggle the Airplane Mode switch to the off position.

iPhone:

  • Swipe down from the top-right corner of your screen to open Control Center.
  • Tap on the airplane mode icon to turn it off.

Once Airplane Mode is off, your phone will start to connect to cellular networks and Wi-Fi again. You should then be able to receive calls and make calls.

Check SIM Card

Checking your SIM card can help you determine if it’s the cause of any cellular connectivity issues on your mobile device. Here’s how to check your SIM card on both Android and iPhone:

Android:

  • Power off your device.
  • Locate the SIM card tray on your device. It’s usually on the side or top of the phone.
  • Use the SIM eject tool (provided with your device) or the tip of a paperclip to gently push the SIM tray out.
  • Carefully remove the SIM card from the tray.
  • Inspect the SIM card for any visible damage, such as scratches, cracks, or bends.
  • Clean the SIM card’s contacts with a soft, dry cloth.
  • Reinsert the SIM card into the tray, ensuring it’s properly aligned.
  • Gently push the SIM tray back into the device until it clicks.
  • Power on your device.

iPhone:

  • Power off your iPhone.
  • Locate the SIM card tray on the right side of your iPhone.
  • Use the SIM eject tool (provided with your iPhone) or the tip of a paperclip to gently push the SIM tray out.
  • Carefully remove the SIM card from the tray.
  • Inspect the SIM card for any visible damage, such as scratches, cracks, or bends.
  • Clean the SIM card’s contacts with a soft, dry cloth.
  • Reinsert the SIM card into the tray, ensuring it’s properly aligned.
  • Gently push the SIM tray back into the iPhone until it clicks.
  • Power on your iPhone.
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If the SIM card appears to be in good condition and properly seated, but you’re still having cellular connectivity issues, you may need to contact your mobile carrier for further assistance. They can check the status of your SIM card and provide you with additional troubleshooting steps.

Reactivate SIM Cards on iPhone

Reactivating a SIM card on an iPhone is a straightforward process that can be done in a few simple steps. Here’s a step-by-step guide:

  • Contact your mobile carrier: Before you begin the reactivation process, it’s essential to contact your mobile carrier to verify the eligibility of your SIM card for reactivation and to gather any necessary account information. They can also provide you with specific instructions tailored to your carrier’s policies and procedures.
  • Gather account information: Have your account information ready, such as your phone number, SIM card number, account name, and any outstanding balance information. This information will be needed when you speak with your carrier’s customer service representative.
  • Check for outstanding payments: If your SIM card was deactivated due to non-payment, you’ll need to clear the outstanding balance before it can be reactivated. Make any necessary payments online, through your bank, or at a physical payment center authorized by your carrier.
  • Request SIM card reactivation: Once you’ve confirmed your eligibility and gathered the necessary information, contact your mobile carrier’s customer service department. Explain that you’d like to reactivate your SIM card and provide them with the information you’ve gathered.
  • Follow carrier’s instructions: The customer service representative will guide you through the reactivation process, which may involve providing additional verification details or following specific steps to activate your SIM card.
  • Restart your iPhone: Once your SIM card is reactivated, restart your iPhone to ensure the changes take effect and your cellular connection is restored.

Verify cellular connectivity: After restarting your iPhone, check if your cellular connectivity is working properly. Make a test call or send a text message to verify that your SIM card is fully reactivated and functioning normally.

Clear Dialer Cache Data on iPhone 

Clearing the dialer cache data on your iPhone can help improve its performance and resolve any issues you may be experiencing, such as frequent crashes or slow loading. Here’s a step-by-step guide on how to clear the dialer cache data on your iPhone:

Step 1: Open the Settings app

  • On your iPhone’s home screen, tap on the Settings app icon. This will open the Settings app, which allows you to configure various settings on your device.

Step 2: Navigate to General Settings

  • Within the Settings app, scroll down the list of options until you find the General section. Tap on the General option to access general device settings.
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Step 3: Access iPhone Storage Settings

  • In the General settings, scroll down until you find the iPhone Storage option. Tap on the iPhone Storage option to view your iPhone’s storage usage and manage app storage.

Step 4: Find the Phone App

  • On the iPhone Storage screen, scroll down the list of installed apps until you find the Phone app. Tap on the Phone app to view its storage details.

Step 5: Clear Phone App Cache Data

  • On the Phone app storage screen, tap on the Offload App option. This will offload the app data to free up storage space while preserving app documents and data.
  • Once the app is offloaded, tap on the Reinstall App option. This will reinstall the app and clear its cache data in the process.

After following these steps, the dialer cache data on your iPhone should be cleared. This may help improve the app’s performance and resolve any issues you were experiencing.

Contact Network Carrier

To contact your network carrier, you can use the following methods:

  • Phone: Call your carrier’s customer service number. You can usually find this number on your bill, the carrier’s website, or the carrier’s app.
  • Online: Visit your carrier’s website and chat with a customer service representative.
  • App: Use your carrier’s app to chat with a customer service representative.
  • In-person: Visit a carrier store and speak to a representative in person.

Here are the contact details for the major network carriers in the United States:

AT&T:

  • Phone: 1-800-331-0500
  • Website: https://www.att.com/
  • App: AT&T Mobile app
  • Store locator: https://www.att.com/stores/

Verizon:

  • Phone: 1-800-950-8450
  • Website: https://secure.verizon.com/signin
  • App: My Verizon app
  • Store locator: https://www.verizon.com/stores/

T-Mobile:

  • Phone: 1-877-777-5673
  • Website: https://www.t-mobile.com/
  • App: T-Mobile app
  • Store locator: https://www.t-mobile.com/stores/locator

US Cellular:

  • Phone: 1-888-936-5200
  • Website: https://www.uscellular.com/
  • App: My UScellular app
  • Store locator: https://www.uscellular.com/store-locator

When you contact your carrier, be sure to have your account information ready, such as your phone number, account number, and name. You should also be prepared to describe the issue you are having.

Conclusion

dealing with the issue of “iPhone Not Receiving Calls” can be perplexing, but armed with a better understanding of potential causes, you can navigate the troubleshooting process more effectively. Whether it’s a glitch in the software, a hardware concern, or an issue with your cellular network, the solutions discussed in this article aim to help you regain control over your call reception. Remember to follow the troubleshooting tips carefully and, if needed, seek assistance from Apple support or your service provider for further guidance. With persistence and the right approach, you can likely resolve the issue and ensure that your iPhone is once again reliably receiving calls.

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