How to Cancel Xfinity: A Step-by-Step Guide [2023]

If you’re thinking about How to Cancel Xfinity service, there are a few things you need to know. First, you can cancel your service online, over the phone, or in person at a Xfinity store. Second, you’ll need to gather your account information, such as your account number and the last four digits of your Social Security number. Third, you’ll need to follow the instructions for the cancellation method you choose. For example, if you’re canceling online, you’ll need to fill out a cancellation form. Finally, you’ll need to return any rented Xfinity equipment to avoid early termination fees.

How to Terminate Xfinity TV via Phone

if you’re thinking about canceling your Xfinity TV service, you can do it over the phone. Here’s how:

  1. Gather your account information. You’ll need your account number and the last four digits of your Social Security number to cancel your service.
  2. Call Xfinity at  (800) 934-6489 
  3. When you reach a customer service representative, tell them you’d like to cancel your Xfinity TV service.
  4. The representative may try to offer you a discount or promotion to keep you as a customer. You can politely decline the offer if you’re sure you want to cancel.
  5. The representative will process your cancellation request. You’ll be given a cancellation confirmation number.
  6. You’ll need to return any rented Xfinity equipment to avoid early termination fees.
  7. Your final bill will be prorated and will include any outstanding charges.

Here are some tips for canceling Xfinity TV over the phone:

  • Be prepared with your account information.
  • Be firm but polite when speaking with the customer service representative.
  • Ask about any discounts or promotions that may be available.
  • Return your equipment as soon as possible.
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Xfinity Cancellation Form Request

  1. Go to the Xfinity Cancellation Form: https://www.xfinity.com/support/articles/cancel-my-xfinity-services website.
  2. Enter your first and last name, service address, account number, and phone number.
  3. Select the date you want your services to be canceled.
  4. Select the reason for your cancellation.
  5. Enter your email address so that Xfinity can send you a confirmation of your cancellation request.
  6. Click the “Submit” button.

Xfinity will call you within two business days to confirm your cancellation request. You will also receive a confirmation email.

How to Pause your Xfinity Service

  1. Contact Xfinity. You can do this by calling 1-800-XFINITY (1-800-934-6489), chatting with an agent online, or visiting a local Xfinity store.
  2. Tell Xfinity you want to pause your service. You will need to provide your account number and the date you want your service to be paused.
  3. Choose a plan. Xfinity offers two different plans for pausing your service :
    • Seasonal Convenience Plan: This plan costs $8 per month and allows you to pause your TV, internet, and voice services for up to 6 months.
    • Seasonal Internet Access: This plan costs $29.95 per month and allows you to keep your internet service while pausing your TV and voice services for up to 6 months.
  4. Pay the fee. You will need to pay the monthly fee for the plan you choose before your service is paused.
  5. Your service will be paused. Once you have paid the fee, your service will be paused on the date you specified.

How to Cancel Xfinity TV Online

If you’re thinking about canceling your Xfinity TV service, you can do it online. Here’s how:

  1. Go to the “Xfinity” website.
  2. Log in to your account.
  3. Click on the “My Services” tab.
  4. Click on the “Cancel Service” link next to your Xfinity TV service.
  5. Follow the instructions on the screen to complete your cancellation request.
  6. You’ll be given a cancellation confirmation number.
  7. You’ll need to return any rented Xfinity equipment to avoid early termination fees.
  8. Your final bill will be prorated and will include any outstanding charges.
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Here are some tips for canceling Xfinity TV online:

  • Be prepared with your account information.
  • Be firm but polite when speaking with the customer service representative.
  • Ask about any discounts or promotions that may be available.
  • Return your equipment as soon as possible.

How to Return Your Xfinity Equipment

If you’re canceling your Xfinity service, you’ll need to return any rented equipment. You can return your equipment in one of three ways:

  • Online: You can print a return label from the Xfinity website and mail your equipment back.
  • In person: You can drop off your equipment at an Xfinity store or a UPS Store.
  • By mail: You can mail your equipment back to Xfinity using the prepaid shipping label that came with your equipment.

Here are the steps on how to return your Xfinity equipment online:

  1. Go to the “Xfinity” website and log in to your account.
  2. Click on the “My Services” tab.
  3. Click on the “Return Equipment” link next to the equipment you want to return.
  4. Follow the instructions on the screen to print a return label.
  5. Pack your equipment and mail it back to Xfinity using the return label you printed.

Here are the steps on how to return your Xfinity equipment in person:

  1. Find an Xfinity store or a UPS Store near you.
  2. Bring your equipment to the store.
  3. The store will package your equipment and ship it back to Xfinity for you.

Here are the steps on how to return your Xfinity equipment by mail:

  1. Pack your equipment in a sturdy box.
  2. Include a copy of your account information with your equipment.
  3. Address the package to:
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Xfinity Equipment Returns PO Box 91445 Ft. Lauderdale, FL 33359

  1. Mail your package back to Xfinity.

The following points should be remembered:

  • You must return all of your rented Xfinity equipment within 10 days of canceling your service.
  • If you don’t return all of your equipment, you’ll be charged a fee.
  • You can check the status of your return online by logging in to your Xfinity account.

Conclusion

Canceling Xfinity doesn’t have to be a stressful experience. By following this step-by-step guide, you can navigate the cancellation process smoothly and ensure a hassle-free transition. Remember to review your contract, understand cancellation policies, contact customer service, settle outstanding balances, and maintain records for your reference.

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How to Cancel Xfinity-FAQ’s

Can I cancel Xfinity online?

While some account management can be done online, canceling Xfinity typically requires contacting customer service directly.

Will I be charged an early termination fee for canceling Xfinity?

Early termination fees may apply if you cancel Xfinity before the end of your contract term. Review your contract to understand the specific terms.

How do I return Xfinity equipment after cancellation?

Xfinity will provide instructions on returning equipment. This may involve shipping it back or dropping it off at designated locations.

Can I keep my Xfinity email address after canceling?

In most cases, you will lose access to your Xfinity email address after canceling the service. Consider migrating your important emails to a different provider.

Are there any alternatives to Xfinity?

Yes, there are several alternatives to Xfinity, including other internet and TV providers available in your area.