What is Doordash? Everything About the Service

Are you craving for something to satisfy your hunger and soul? Are you looking for one of the best food ordering services to serve you? If yes, then your wait is over. Doordash is the most popular and reputed food ordering service in the United States. As per the reports, Doordash food ordering company has the largest market share in the sector. It has over 38% of the market share in food ordering service which makes it the largest company in the food ordering services.

With world-class and fast service and excellent support extended to customers makes the company a leader in the market. The company again takes a lead over others with its easy-to-use interface of the application and easy-to-understand working mechanism. 

How and when was Doordash made?

By the end of 2012, Tony Xu, Andy Fang , Stanley Tang and Evan Moore, students of Stanford University, were receiving feedback on one of the apps created by them. At the same time, a macaroon store owner narrated to them the challenges she faces to fulfill the deliveries. 

After listening to her, the group decided to build an app for delivery and by January 2013, they launched PaloAltoDelivery.com in Palo Alto, California. By summer 2013, it received $120,000 from Y Combinator in exchange of 7% equity and after this Doordash was incorporated in mid 2013. 

How does Doordash service work?

The super easy working mechanism of Doordash can be understood by anyone and the easier user interface makes it convenient for everyone to place orders. Doordash focuses on connecting customers to the restaurants and getting the food delivered to them with the help of humble delivery partners. The company ties-up with the highly popular restaurants of the area, help them get orders, let them prepare the food while a delivery partner is ready to get it delivered to the customer. 

The three focused aspects of Doordash include: 

  1. Customers
  2. Restaurants
  3. Delivery Partners

Each of these aspects just have to register with Doordash to get started. For any business the most important part to focus on is its customers and that’s something Doordash knows very well. This is the reason that Doordash focuses on every single customer of their service, their choices and preferences and lets them have a great experience of ordering food to your doorsteps.. 

How to become a DoorDash driver?

Eligibility Criteria

If a person wants to work for Doordash as a driver, then they should fulfill the eligibility criteria laid down by the company. The basic requirements for a Dasher includes: 

  • The minimum age of the person should not be less than 18 years. 
  • The person must have a valid driver’s license along with insurance and documents of the vehicle. 
  • A smartphone to remain in touch with the company. 
  • Lastly, Doordash conducts a background check of the person to know about their driving status. And anyone who wishes to work as a Dasher must pass this test. 

Steps to follow while applying to become a dasher

  1. Visit the official sign up page of Doordash that is specially designed for the drivers on a browser. 
  2. You will get an application form in which you are required to fill your details. Make sure to recheck it. 
  3. Next step involves verifying the details of your vehicle. The company will require you to submit the updated documents. Once you upload the documents, click ‘continue’. 
  4. If you do not own a vehicle till now, make sure to get access to one at the earliest. 
  5. At this step, Doordash will conduct a background check to ensure that you don’t have any bad driving related entries in your name. This is done to make sure that the company hires only the responsible individuals. 
  6. After this, you will be given a free activation kit. Although the application gets verified in a very short period, background check takes quite some time. 
  7. Your final results are declared after the background check.

How to place an order on the Doordash app?

Well, if you are seeing Doordash from the customer’s point of view, then here are a few steps of how you can connect with their service and order food. 

  • The first and foremost thing is that the official application of Doordash company is available for both Android and iOS device users. Both types of smartphone users can download the official app from their respective App Stores. 
  • After the downloading of the app is complete then in the next step you have to sign into it and create an account. 
  • In the next step, enter your basic details like name, contact number, address and email. As soon as you enter the details, you will receive an OTP on your mobile number to verify your account. 
  • After verification, you will see the homepage of the application from where you can place your order but before ordering you will have to set up the delivery address. This you can do either by manually entering the address or by letting the app find your current location. 
  • Once you are done with the address part, you are all set to order your favorite. To order, search for a restaurant and find your favorite food from the menu. 
  • After selecting your favorite food, set up your payment method, you can either go for online mode or for offline mode. Setting of the payment method is required only once, however, you can change the payment option at any point. 
  • Once you complete the payment settings and confirm your order, it is time for you to sit back and relax and wait for your order to arrive with a delivery partner. In the meantime, you can track the live location of your order and you will receive your order within 45 minutes, as claimed by the company. 

How to cancel a Doordash order?

Have you already placed an order on Doordash? But now you have changed your mind and want to cancel the order, if yes, then follow the easy steps mentioned below: 

  • Launch Doordash application and login into it. 
  • Find the ‘Orders’ option on the bottom of the homepage. 
  • Under orders, select ‘In Progress order’, this will show the current status of your order. 
  • Then find the ‘Help’ option on the top-right of the page and select ‘Can I cancel my order’.
  •  A new page will pop up to confirm your cancellation request, once you confirm it, the refund structure will come up on the screen. 
  • Now click ‘Cancel Order’ and wait for the response. 

If you are website user, then follow the steps below: 

  • Open the official website of Doordash on your browser and login to your account. 
  • Click the ‘Delivery’ option, a new window will appear, locate and click ‘Delivery’, now select the order you want to cancel.
  • After doing so, wait for the response. A new window will pop up soon , scroll till the end and find and click ‘Cancel Order’.
  • Give your final confirmation and click proceed, a message of the cancellation of your order will display on your screen. 

How to Get a refund from Doordash?

Conditions for refund

Although Doordash does not allow for a refund, there are certain serious issues in which the company has to make a refund. Some of the conditions when the company processes a refund include:

  • If you have received a different order then you can request a refund from the money and they will have to pay your money back. 
  • If you have made the payment but have not received the order then the company will refund your money. 
  • If your order has something missing then too you will get a refund. 
  • If there’s a quality issue with the order then the company is bound to pay the refund. 

Steps to request a refund

  • Launch the app and login, then click the menu option given on the top right of the page. 
  • Find the ‘Orders’ option, select the order for which you want a refund, then find the help option. 
  • Now detail the issue with the order and request for the refund. 
  • The company will either refund the amount to your Doordash account for future use or will pay directly to your linked bank account. 

How to get free food from Doordash?

Doordash doesn’t have an option for free food, however, you can get your order for a minimum amount. There are offers and coupons that you can avail to get the benefits. 

New User Coupon

If you are a new user of the service, then you will get a registration reward of $7 that can be availed at the order of $10. Also the delivery charge is waived for the new users. 

Another way to get the benefits fro Doordash is by utilizing the coupons released by Doordash every month. 

Doordash Benefits

As an integrator between restaurants and customers benefits all three focused aspects of its model. The benefits include:

User

  • Already cooked food available at doorsteps.
  • People with no time to go out can order their favorite food in just a few clicks.
  • People with no kitchen facility can get food. 

Restaurants

  • Restaurants with no home delivery services can benefit.
  • Food joints with no dining areas can go for takeaway orders.
  • Restaurants that want customers and branding can register on Doordash.

Delivery Partners/ Dashers

  • People who want a job with flexible timings.
  • People who want a job that pays extra (here tips). 

Salient Features of Doordash

  • Doordash hires delivery partners for itself and they are called Dashers.
  • Delivery charges vary from $5 to $8 depending on the order amount.
  • Company’s commission per order is around 20%  and is covered by the restaurants.
  • It operates in more than 850 markets across US and Canada.
  • The delivery partners working with Doordash make over $600 in a calendar year. 
  • Group Orders: Group order is one of the features that people can benefit from. The option allows you to send a unique to the group members and enables them to select their favorite items and then the final order is placed by the Doordash account holder. This feature also helps you save the multiple delivery fees that everyone has to pay if orders were placed separately. 
  • Scheduled Delivery: After placing your order, you can change the delivery date and time on the checkout page and click the ‘ASAP’ option and then select the time and date that works for you.  However, while changing the time and date you will have to look if the restaurant is accepting the orders in the same slot or not. In scheduling Group Orders, the delivery can be scheduled for up to four days in advance. 
  • DashPass: Pass subscriptions are also available for the app at $9.99 per month. Upon purchasing the pass, the delivery charges are waived on orders of $15 and above. While placing an order after buying a subscription, make sure to check the restaurant’s name since it signifies that the DashPass benefits are applied on the order. 
  • Tip: Adding tip for the dashers is a common courtesy to help them make a decent living and be appreciative of them. 

Doordash in the market

  • In 2018 December, Doordash overtook UberEats delivery service and stood at second position following GrubHub in the US market. 
  • By early 2019, it became the largest food delivery service provider in the US and maintained its position throughout the year. 
  • In November 2020, it announced the opening of its first restaurant location and partnered with Burma Bites to offer delivery and pick-up orders.
  • In December 2020, Doordash went public on New York Stock Exchange and raised $3.37 billion from the market. 
  • It also extended its services in 2020 and started delivering groceries, initially in California and Midwest.      
  • By February 2021, around 55% of the Dashers were female. 

Revenue Model of Doordash

The revenue model of the company is its vital part. It makes money in the following ways:

  • Commission on Orders: To deliver orders to the doorsteps of the customers, Doordash charges a percentage of the order as its commission. It is fulfilled by the restaurants and makes around 20% or the order.
  • By charging on advertising for restaurants: Doordash also earns by promoting and advertising restaurants on their app and by showing them up in searches.
  • Delivery Fees: Doordash also charges delivery fees on the orders and the charges depend on the travel distance from the restaurant to the delivery address. On an average, the delivery fee ranges between $5 to $8. 

How to Delete a Doordash account?

If you wish to delete your Doordash account, then follow the steps below:

  • Open the official website of Doordash on your browser and login into it. 
  • Find the account settings from the menu, then click on manage account. 
  • Select ‘Delete Account’ and then confirm. 
  • A confirmation message will pop up to make sure that you want to delete the account. 
  • Once your application is verified, your account will be deleted and the confirmation will appear on the screen. 

Conclusion

Now that you are completely aware of the services of Doordash, you can go on to place your first order with them and experience their services on your own. And if you wish, you can also add a tip for your delivery partners to compliment their work. 

Reference Link

Doordash- FAQs

Where can you Download DoorDash?

You can download Doordash official app from the App Store of your Android or iOS phone.

How Do You Take an Order at DoorDash?

Doordash app will show you a notification upon an order placement along with delivery details and gives you 45 seconds to accept the order. If not accepted at that time, the order is canceled. 

What is a DoorDash Red Card?

It is a type of credit card given to Daashers from the company to pay for the orders placed by them. 

Is DoorDash Right for You?

Yes, Doordash is the perfect choice among the food ordering services.

What are the Payment Methods?

Doordash provides you options for both online and offline payments. 

How to Sign Up for DoorDash?

Download the app from the App store, then open it and click sign up, enter the basic details and contact details, verify your number by entering the OTP received on your number and it’s done.