Why Facing Disneyplus Error Code 24 on Different Devices [2024]

If you are encountering DisneyPlus error code 24, it means your app is facing a temporary error. The minor and temporary glitches in the internet connection are responsible for causing such errors. However, you must first understand the code before fixing it. As an OTT platform, DisneyPlus has never failed to entertain its customers. Sometimes facing issues or interruption of service is natural. Your app is not responsible for it. It can be your device, internet connection, or modem! Analyze the issue before getting worried about it! The subsequent content offers a detailed overview of the DisneyPlus error code 24, the reasons responsible for it, and its fixing strategies.

Defining DisneyPlus Error Code 24

As we have already stated, the DisneyPlus error code 24 arises due to a temporary bug in the streaming application. Since the issue is mostly related to temporary internet glitches, you can fix it in a flash irrespective of your streaming device! Again, the issue can be related to the server IP or low bandwidth. 

Ways to Fixing DisneyPlus Error Code 24 on Different Devices

As you know the DisneyPlus error code 24 is related to the internet issues. Follow the below tips to fix the issue:

Watch Out the Internet Speed

Your internet connection must be strong enough to stream any video content. The weak speed of the internet interrupts the smooth streaming. It also destroys the even flow of the show. Check the speed of the internet on the browser and shut down all the running apps. Ask your ISP for a better connection. 

Update or Reinstall the App

Uninstall the application from your mobile (IOS or Android) or the Firestick. Removing or deleting the app is quite easy! Tap the app icon harder and wait for the uninstall option to appear. Go to the app store for the reinstallation. Do check for updates, if any. Update the application in case it is available. 

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Note: The methods of updates, uninstallation, or reinstallation of the application are the same for all devices irrespective of their IOS.

Router Location Can Be Responsible

The location of your router may affect the connectivity. We frequently prefer keeping the router under the table or inside a cabinet. These are not the proper places to place the router. Always place the router in an open area. 

Reboot the Router and Modem

Running multiple devices on the app may dissipate the app. This indication needs the remedy of breathing. Give them some time to rest. Take a break of at least five minutes. Resetting the device within 180 seconds of turning on the router and modem is strictly a no!

Installation of Wifi Extender

A wifi extender is a common remedy in most cases. You will get various extenders that have different price ranges in the market. The factor that matters the most is the compatibility of the extender with your router. Its function of it is to expand the range of your LAN (Local Area Network).

Stream the Video Again

If you are streaming the video on a device like a phone, it can hamper your streaming! A phone is already loaded with loads of other stuff which are responsible for making the phone slow. Thus, there can be a buffering issue while streaming the video. Replay it to check the flow of the video. 

Read also: Disney Plus Error Code 21

DisneyPlus App Support Assistance

If the DisneyPlus error code 24 still persists, you can seek assistance from the DisneyPlus executives. Click the ‘Contact Us’ icon. You will get options like email ID, customer care number, or an online application form to describe your grievance. Their representative will help you to fix the code.

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Ways to Restarting the Devices 

Restarting the devices clears the existing caches (temporary memory) making the devices lighter. As the devices are relieved, you won’t see the DisneyPlus error code 24 again. You are free to stream your favorite shows.

Restart the Apple TV

  • Press the Menu (first generation SIRI remote) and < (second generation SIRI remote) along with the TV button. Wait until the status light of the AppleTV blinks. 
  • Disconnect the power resource of the TV and give a pause of five minutes
  • Open settings, tap settings, and click restart

Restart Android TV:

  • The settings icon of the Android TV is similar to that of the Android phones. Tap on the settings icon on the top right-hand corner of the TV home screen.
  • You will find the restart option. Click on it. 
  • If your TV is not showing the option, click on quick settings–about–restart
  • Your TV will turn off for a moment to reboot itself.

Restart Windows:

  • Click on the start menu
  • You will get to see the restart options along with shutdown and other options
  • Click on restart
  • The device will automatically turn on after pausing for a few seconds

Restart Android Phone:

  • Press the power button of your phone harder and hold it for a couple of seconds
  • You will see a list of pop-ups on your screen
  • Click on restart
  • Your phone is ready to reboot

Restart iPhone X or later:

  • Press either of the volume buttons with the other side button. 
  • The Apple logo appears on the screen
  • Drag the slider

Read also: Disneyplus.com/begin

How to Update the App to Fix DisneyPlus Error Code 24?

Are your disney plus app not working? It is time to update the application. There are times when we overlook the application updates. This can trigger errors like code 24. 

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There are various DisneyPlus error code 24, each indicating different issues. The code 24 is mainly related to temporary internet issues.

  • Go to the app store from whichever device you are using
  • Check the available updates
  • Update the app and login Disney Plus app with your registered credentials

If your app is still not working you can remove all the registered devices from your app and log out. After a pause of a few minutes, log in the app from any of the devices to check whether it is working or not. 

Also Read:  Disney Plus Error Code 43


It generally arises due to connectivity issues. While watching your favorite show, you may encounter the DisneyPlus error code 24.  You can simply fix this with the simple solutions given below. 

Reference Link

FAQs – DisneyPlus error code 24

What does Disney Plus Error Code 24 mean in simple terms?

The DisneyPlus error code 24 initially indicates the internet connectivity issues.

Can Disney Plus Error Code 24 be fixed?

Yes, you can fix this error by restarting the streaming device or checking the internet connection or rebooting the modem or installing a range expander.

What can I do to enhance my Wi-Fi connection?

To enhance your wifi connection you can install a range expander.

Why isn’t my Disney+ password working?

The disney plus not working because you may have entered the wrong password. Re-enter it once again.

Can reinstalling the Disney Plus app fix the error 24?

Yes, reinstalling the Disney Plus app fixes the error 24.

Can restarting your device fix Disney plus Error Code 24?

Yes, sometimes restarting your device fixes Disney plus Error Code 24.

What Causes Disney Plus Error Code 24?

A slow or weak internet connection causes Disney Plus Error Code 24?