The issue of the Disney Plus Protected content License error has been troubling users for quite some time now. Numerous users reported that they faced the issue while accessing Disney Plus on the web, mostly the users with a VIP subscription have reported this issue. While some other users stated that they face this issue when they are trying to access the content on Disney Plus. Some more users have stated that they faced the issue while accessing some particular content.
If you too are one of those users who are facing the issue due to the Disney Plus protected Content License error, then don’t get worried. Here in this article, we will discuss some methods that can be helpful in solving the existing issue. Stay connected till the end to know more.
What is Disney Plus Protected Content License Error?
Protected license error means that the app in use like Disney+ “thinks” the media being played is DRM-protected media and anything in your setup (a faulty cable, router misconfiguration, etc.) is not following the app’s requirement of playing the DRM-protected media.
Read Also: Disney Plus Black Screen Issue on Smart TV: How to Fix it?
Fixing the Disney Plus Protected Content License Error
If you are looking forward to solving this issue, then read the methods mentioned below in the article. There are maximum chances that they will solve the issue for you.
Disney Plus protected content error
This error mostly occurs on the Roku device and due to the content having a protected license. Try out the methods given here.
Testing the network connection
Before moving forward, the first thing is to check your internet connection since it can be causing the issue for you. If internet connection is the issue, it will automatically restart your Roku device, and this will cause the Disney Plus protected content license error.
Change your HDMI cable if required
Problematic HDMI cables are also a reason for the error to pop up. Firstly, check if the connected HDMI cables are working fine or not and in case, they are causing an issue, change the old cables since it may be lacking support for the HDCP which is why the error is coming up.
Other Ways to solve your Disney Plus protected content license error
If the above-mentioned methods didn’t solve your problem, try the below mentioned alternative methods.
- Try disconnecting HDMI cable and then reconnecting both the ends again.
- Try using a different HDMI port on the TV.
- Another method you can try is reversing both the ends of the HDMI cable.
- Also, you can try connecting the streaming device directly to the TV and bypassing the cables while using the stereo or receiver device.
- Make sure that you have turned off IPv6 by going to the network settings and select IPv4.
- If the above-mentioned methods didn’t solve your problem, try to factory reset your device. To factory reset your device, follow the below steps.
- Go to the settings on your device.
- Then go to the Advanced System settings.
- Now you will find the option to factory reset your device, click on it to start the reset procedure.
Read Also: How to Download Disney Plus on MacBook?
Disney Plus Tech Support
If none of the above-mentioned methods works, then try connecting with the Disney Plus support team.
You can reach out to them on 888-905-7888 for any assistance.
Disney Plus Protected Content License Error- FAQs
What is Disney Plus Protected Content License Error?
Protected license error means that the app in use like Disney+ “thinks” the media being played is DRM-protected media and anything in your setup (a faulty cable, router misconfiguration, etc.) is not following the app’s requirement of playing the DRM-protected media.
How to solve Disney Plus Protected License Error?
Try disconnecting HDMI cable and then reconnecting both the ends again.
Try using a different HDMI port on the TV.
Another method you can try is reversing both the ends of the HDMI cable.
Also you can try connecting the streaming device directly to the TV and bypassing the cables while using the stereo or receiver device.